Privacy Policy

1. Who We Are

Rawat Al Makan (“we”, “our”, “us”) is a software services company registered in the Sultanate of Oman and an officially authorized TallyPrime reseller. Our registered office is at Ghala Heights, PC 130, Corporate Building, Muscat, Sultanate of Oman. You can contact us at info@tally-oman.com or +968 7898 7309.

2. Information We Collect

When you use our website or contact us, we may collect the following personal information:

• Contact details — Name, phone number, email address, company name submitted through our enquiry forms.
• WhatsApp communications — Messages you send us via WhatsApp are processed by Meta Platforms Inc. under their own privacy policy.
• Technical data — Browser type, IP address, pages visited, and referring URLs collected automatically through standard web server logs.

We do not collect payment card numbers or process financial transactions on this website.

3. How We Use Your Information

• To respond to your enquiries about TallyPrime licenses, services, and support
• To send you a quote or proposal you have requested
• To provide after-sales support and AMC services
• To improve our website and services based on aggregate usage patterns

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Retention

We retain your enquiry and customer data for as long as you are an active customer and for up to 5 years thereafter for legal and accounting purposes, in accordance with Oman business regulations. You may request deletion of your data at any time by emailing info@tally-oman.com.

5. Cookies

Our website uses minimal session cookies required for the web application to function (ASP.NET ViewState). We do not use tracking cookies, advertising cookies, or third-party analytics cookies. No cookie consent banner is required as we do not deploy non-essential cookies.

6. Third-Party Services

Our website loads fonts from Google Fonts (fonts.googleapis.com). Google’s privacy policy applies to that data. Links to WhatsApp (api.whatsapp.com) take you to Meta’s platform, subject to Meta’s own privacy policy. We use IIS on a locally hosted server and do not use any cloud analytics services on this site.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent to marketing communications at any time

To exercise any of these rights, contact us at info@tally-oman.com.